We aim to ship your order within two working days or, for web exclusives, five working days. If you are in a hurry please let us know via email or by phoning +44 1223 302411 between 9.30 and 5.30 Monday to Saturday.
If any of the items you have ordered are out of stock we will email you to let you know the estimated delivery date and to give you the option of exchanging or a refund. If you have told us your order is urgent we may phone you instead.
Orders are sent by Royal Mail and should arrive within a few days for UK orders.
We regret that we have temporarily suspended overseas orders due to the confusion over import duties.